Posts by Ayush Agarwal
6What an AI receptionist should answer after hours — and what it should not
The calls you miss between 7pm and 9am have a floor of zero, which makes them the safest place to start. The trick is knowing where to stop.
ReadBooking an appointment by voice: what has to be true first
An agent that offers a slot it cannot actually hold is worse than one that takes a message. Availability, conflicts and least-notice come before the voice.
ReadChoosing a CRM when your team lives on the phone
Most CRMs are built around a form and treat the call as an attachment. Seven questions that separate the ones that were not.
ReadWrite your follow-up sequence the way you would brief a new agent
Retry-after and max-attempts fields describe a machine. Sentences describe the job. Convarza takes the sentences.
ReadHandover: the moment your AI agent should stop talking
Most disappointing deployments fail at the seam, not the answer. Name the conditions in advance and the handover stops being a failure.
ReadAn AI receptionist for a clinic, specifically
Front desks lose calls during consultations and after close. What an agent can safely handle in a clinic, and the clinical line it must never cross.
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