Convarza AI vs Bitrix24: an all-in-one workspace, or an AI that answers the phone
Bitrix24 is an all-in-one company workspace: CRM, tasks and projects, an intranet, a website builder and a contact center with built-in telephony, plus CoPilot, an AI assistant that transcribes calls and fills in CRM fields. Convarza AI does less, and goes further on one thing: AI that holds the conversation itself — an AI voice agent that makes and answers calls, and an AI chatbot on WhatsApp, Instagram, your website and more. Row by row, from Bitrix24's own published pages.
Feature comparison
| Convarza AI | Bitrix24 | Notes | |
|---|---|---|---|
| CRM pipelines and automation | ✓ | ✓ | Bitrix24 lists pipelines, rules and triggers, and workflow automation. |
| Tasks, projects, intranet and website builder | — | ✓ | Bitrix24 is a whole-company workspace. Convarza AI covers customer conversations only. |
| Telephony | Your Twilio, Maqsam or SIP numbers | Built in: rented numbers or SIP | Bitrix24 can rent you a number directly; Convarza AI connects the line you choose. |
| Auto dialer and IVR | ✓ | ✓ | Both list an automatic dialer, IVR and call routing. |
| Call recording and transcription | ✓ | ✓ | Bitrix24's CoPilot transcribes calls and can fill CRM fields from them. |
| AI voice agent that makes and answers calls | Every plan | Not listed | Bitrix24's pages describe AI that works on calls after the fact, not AI that holds them. |
| AI chatbot answering from your knowledge base | Built in, every plan | Via third-party apps | Bitrix24 extends live chat with chatbot apps from Bitrix24 Market. |
| WhatsApp, Instagram, Telegram, live chat, email | ✓ | ✓ | Both connect these to one place. |
| Facebook Messenger, Viber and LINE inbox | ✓ | Not listed natively | Bitrix24 lists Viber through a third-party Market app. |
| One campaign: AI call, then WhatsApp, then email | ✓ | Not listed | Bitrix24 lists an auto dialer, voice broadcasts and SMS for telemarketing. |
| Price | From ₹2,499/mo — 1 user, 600 AI calling minutes | Basic Rs. 2,990/mo for 5 users (Rs. 1,910 billed annually) | Bitrix24 prices per organisation and includes far more seats; it also has a free plan. |
Note: The Bitrix24 column is taken from Bitrix24's own public pages as they stood on ; prices are as displayed there. "Not listed" means those pages do not mention it. Verify against their current pages before deciding.
Where Convarza AI is stronger
- An AI voice agent on every plan that makes and answers calls on your own numbers, qualifies the caller and books the meeting.
- An AI chatbot built in, answering WhatsApp, Instagram, Facebook Messenger, Viber, LINE, your website and email from one knowledge base — no third-party bot apps.
- Campaigns that call, then WhatsApp, then email, written as sentences and stopping per person the moment they reply.
- Conversational call routing: callers say what they need and reach the right team, instead of a keypad menu.
- Focused on conversations, so it is live in days rather than rolled out like a company intranet.
Where Bitrix24 is the better choice
- You want one workspace for the whole company — CRM, tasks, projects, intranet and documents — not a customer-conversations tool.
- You need many seats at a flat price: Bitrix24 Standard lists 50 users for Rs. 6,890 a month.
- You want to rent phone numbers from the same vendor rather than bring your own line.
- You want to start on a free plan.
When the other option is the right one
If you want one platform to run the whole company — CRM, projects, intranet and phones — with many seats at a flat price, Bitrix24 is the broader tool. Convarza AI is for teams whose priority is the customer conversation itself: an AI that answers and makes the calls, and handles the chats, so the team spends its time on the leads that are ready.
The whole platform, on every plan
Shared inbox
WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, your web widget, SMS and email land in a single queue your team actually works from.
AI chatbot
One bot answers WhatsApp, Instagram, your web widget, SMS and email — and hands the conversation to a person the moment your condition says it should.
AI voice agents
An AI agent answers your line in natural speech, follows your prompt, calls your functions, and hands to a human the moment it should.
Call flows
Ring agents, hand to an AI agent, branch on a condition, run an IVR menu, check business hours, take voicemail — as one flow you can read.
Campaigns
AI call. No pickup, WhatsApp. Four hours on, call again. Still nothing, email. Written as sentences, running from a day to two months, across every channel your customer actually uses.
Sequences
Someone fills a form, or you enrol them by hand. Then a call, a WhatsApp, a wait, an email — and along the way a stage change, a task, a booked meeting. A campaign and a workflow in one.
About this comparison
Where does the information about Bitrix24 come from?
Only from Bitrix24's own public pages, checked on 2 November 2026 and linked at the foot of this page. Where those pages do not mention a feature we write "Not listed", not "No" — it may exist and simply not be on the page. Products and prices change; check Bitrix24's current pages before you decide, and if anything here is out of date, email legal@convarza.com and we will correct it.
Is Convarza AI a Bitrix24 alternative?
If you want an AI to make and answer your calls and an AI chatbot answering every chat channel, yes. If you want one workspace for the whole company — CRM, tasks, projects and intranet — with many seats at a flat price, Bitrix24 is built for that.
When would you tell me not to buy Convarza AI?
If you want one platform to run the whole company — CRM, projects, intranet and phones — with many seats at a flat price, Bitrix24 is the broader tool. Convarza AI is for teams whose priority is the customer conversation itself: an AI that answers and makes the calls, and handles the chats, so the team spends its time on the leads that are ready.
What does Convarza AI cost?
Four plans from ₹2,499 to ₹54,999 a month, with yearly billing costing ten months. No setup fee and no per-conversation charge. See pricing.
Sources, checked 2 November 2026: Bitrix24 pricing (India) · Bitrix24 telephony · Bitrix24 contact center · Bitrix24 CoPilot. Bitrix24 is a trademark of its owner, used here only to identify the product compared. Convarza AI is not affiliated with or endorsed by Bitrix24.
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