Posts by Vipin Sharma
12AI payment reminder calls that recover money without harassment
Most missed payments are forgetting, not refusing. How to run AI reminder calls with WhatsApp, inside RBI conduct rules, and when to hand over.
ReadAI agent vs chatbot: what actually changed, and what did not
Every chatbot was renamed an AI agent in 2025. Some earned it. The difference is whether it can finish the job or only describe it — and how it stops.
ReadWhat an AI voice agent actually does on a call
Not a recording, not a menu, not a chatbot reading aloud. Here is what happens between the ring and the hang-up, and which parts you control.
ReadHow to stop customers from hanging up on your AI voice bot
The moment they realize they aren't speaking to a human who respects their time, they hang up. How to rewrite your prompts to keep them on the line.
ReadAn AI voice agent is not an IVR with a nicer voice
Press 1 for sales is a menu. An AI voice agent is a conversation that can end in a booked appointment. The difference shows up in your abandon rate.
ReadWhat an AI voice agent actually costs to run
Three meters run at once and vendors bundle them differently, which is why per-minute comparisons rarely compare the same thing. How to price a ninety-second call.
ReadLatency is the whole experience in voice AI
A one-second pause feels broken on a phone call and fine in chat. Where the delay comes from, what is fixable, and what you trade away to fix it.
ReadSIP trunk, cloud telephony or a carrier number — which line should your AI agent answer?
The line you connect decides your per-minute cost, your control over routing, and how bad a bad day gets. A plain comparison of the three.
ReadStopping an AI agent inventing things
A model that does not know reaches for the nearest plausible answer. Five controls that turn that into an honest refusal instead.
ReadSpeech recognition and Indian English
Code-switching mid-sentence, place names no model has seen, and numbers spoken in lakhs. What breaks, and what to test before you buy.
ReadHow to write a prompt for an agent that talks to customers
Not prompt engineering. Job description writing — scope, tone, refusals, and the three sentences that prevent most embarrassing transcripts.
ReadA knowledge base your AI agent can actually use
Your help centre was written for people who are already reading it. An agent needs the same facts arranged very differently.
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