Posts by Nischitha N
14Press 1 is not routing: how Convarza AI routes calls by what callers say
A keypad menu makes callers sort themselves. Conversational IVR asks what they need and routes on the answer. How it works, and when a keypad still wins.
ReadWhat an AI CRM actually does, and which parts are just a label
Every CRM now says AI. Some mean an email draft, some a lead score, a few an AI that makes the call. Which kind your team needs, and seven demo questions.
ReadAI telecalling: what changes when an AI makes the first call
Dialers made dialling faster. AI voice agents change who makes the call. How AI telecalling works, what to automate first, and what to keep with people.
ReadAutomating Instagram DMs without sounding like a bot
Instagram lets a business reply but never message first, inside a time window. What to automate, what to leave to a person, and how to follow up.
ReadSetting up a WhatsApp chatbot your customers will not hate
A menu of numbered options is why people type "agent" first. How to set up a WhatsApp chatbot that answers, books and knows when to fetch a person.
ReadHow to build an omnichannel strategy
A practical guide to aligning your channels so customers never have to repeat themselves.
ReadWhat actually drives your WhatsApp bill
Meta stopped charging per conversation in July 2025. It bills per delivered template now, and the category you pick moves the number by an order of magnitude.
ReadMessage templates that get approved, with examples
Six templates you can adapt today — order updates, reminders, callbacks, re-engagement — with the category each should be filed under and why.
ReadWhat a WhatsApp shared inbox actually needs to do
Most tools give you a list of chats. The ones teams keep using give you assignment, an AI that knows when to stop, and the contact record beside the thread.
ReadOmnichannel and multichannel are not synonyms
Being on six channels is multichannel. Whether the customer has to repeat themselves when they switch is the part that decides which word applies.
ReadWhatsApp Business API in India: what you are actually buying
Everyone resells the same API. What differs is the inbox on top, who owns the number, and what happens when a template gets rejected at 9pm.
ReadWhatsApp messaging limits and quality rating, explained
Your number has a tier and a quality score. Both move on their own, and the way most businesses discover them is by hitting one.
ReadWhy your WhatsApp template keeps getting rejected
Six reasons, in the order you should check them. Most rejections are one of the first three, and none of them require talking to support.
ReadMoving your WhatsApp number to another provider
It is a migration, not a settings change. What you need to own before you start, and the one question that decides whether it is even possible.
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